Internal Policies¶

Meetings¶

As a general rule, prioritize dynamic direct collaboration over scheduled meetings. 5 to 30 minutes discussing over Discord is generally faster and is often enough to debottleneck the process. If you need more than 30 minutes you should book a meeting via Google Calendar.

What is a meeting?

A meeting has a clear defined agenda, with specific bullet points and an expected outcome. For example: brainstorming, co-working, reviewing documents, and discussing in order to reach a decision.

If you schedule a meeting, please inform everyone of the agenda, desired outcome, and how to be prepared. If no preparation is needed, maybe try direct/dynamic collaboration on Discord.

As a matter of basic professional courtesy, if you are scheduled for a meeting, please show up so we can all achieve mutually beneficial outcomes.

Work hours¶

Results matters more than the hours we work.

• Shift-based roles: people are expected to be online during their shifts
• Self-directed roles: aim to work 40-50 hours per week unless there's an important reason to work more or less

Going the extra mile is often useful, but not every case is the same. This project is a marathon; sprints will be needed, but we should pace ourselves. Work hours can be addressed with leadership if needed. Example: if life-demands come up and it makes sense to switch from full-time to part-time work for a period of time.

The team is distributed and remote so be mindful when setting deadlines for others (even if your squad is in a sprint); try to use foresight to factor in the different time zones that people are living/working in.

Work hard, rest well.

Work is an important and significant part of life, so work should be satisfying and enjoyable. Whether you work 40-50 hours per week, less, or more, it's important to stay healthy and also prioritize mental health.

Social media guidelines¶

Our social media goal is to build community. The main objective is to show who our team is, what we are doing, what we are learning, our experiences, insights, as well as our expertise as we answer questions.

When communicating, we should use a tone that embodies these qualities:

• Humble: does not define themselves as the best or the fastest -- simply lets the facts speak for themselves.
• Open: welcomes questions and interactions from all members of our community.
• Helpful: solves problems or tries to do what's needed to reach solutions.
• Human: actively tries to understand each person's problem or request, without cold or automatic answers.
• Realistic: avoids hype, overselling, or making promises.
• Light-hearted: talks about other topics beyond work, e.g. daily life, hobbies, struggles; is pleasant and passionate.
• Communicative: responds to everything because they are humble and are working towards something larger than themselves.
• Friendly: they're the person you want to have a few beers with.
• Collaborative: does not compare or compete with other tools/products/projects that have a similar purpose; always praises and even endorses/recommends other services.
• Even-tempered: does not get caught up in any kind of provocation, competition, or debate.

Tips.

• Interact with posts from the @holareserve and @reserveprotocol accounts, both in English and Spanish.
• Interact with other Reserve team members' accounts.
• Participate in the different campaigns, challenges, and digital activities that are happening in the Beta Rangers digital community.

What not to do?¶

1. Do not publish confidential information such as images, lines of code, or documents that have not been authorized for public use.
2. Do not publish personal information, including contact information (phone numbers, emails, address or location), of any member of the Reserve team.
3. Do not disseminate any multimedia content (photographs, videos, or images) showing the faces of employees through social networks.
4. Do not make any political or religious comments or references.
5. Do not make offensive comments about people, their ideas, identity, dignity, property, etc..
6. Do no publish sexual material of any kind.
7. Do not attack or disparage other tools and platforms that offer services similar to Reserve (all those that help against hyperinflation are Rangers!), always praise them and refer people to them.

Communication in a virtual office¶

In order to replicate the fast pace and teamwork of a traditional office you need to:

• Be available in your Discord office.
  
  Why? Culturally, we don't want to become the type of organization that takes multiple days to get input & feedback on something. Often a chat face-to-face is much easier, more effective, less time-consuming and less prone to misinterpretation/misunderstanding than having a written back-and-forth via Slack.

• Use the camera.
  
  Why? Seeing your teammates faces helps to build rapport as you work together over time and it also allows for more nuanced communication -- we all convey a lot of information with our faces and body language that would normally come through clearly if people were working in an office together.

Performance evaluation¶

For full-time contracts, you'll have your first evaluation three months after joining Reserve. At the end of this trial period, your guild leader will provide feedback in a one-on-one meeting and you will settle on a long-term contract. Twice a year, once in May and once in November, each team member who has been working with us for at least 6 months will have a performance evaluation; in that meeting we will also discuss any appropriate changes to compensation.